Help
Fluency Support
Quick answers
Verification code
Use the newest six-digit code from the Fluency email. Codes expire after 10 minutes; older codes stop working after a new one is sent.
Authenticator code
Make sure your phone’s date and time are automatic, then enter the current code for Fluency before it changes.
Password reset
Choose “Forgot password?” on the sign-in screen. For security, the app gives the same response whether or not an account exists.
Delete your account
Open Profile, choose Account settings, then Delete account. You can clear learning history separately from the same screen.
Contact us
Include the email address on your account and a short description of what happened. Never send us your password, verification code, authenticator secret, or recovery token.
Email support@fluency-app.comPrivacy requests
For access, correction, export, or deletion requests, email support and write “Privacy request” in the subject. You can also review our Privacy Policy.